We are Derek and Monique Alvarez. We love our dog (Char­lie Parker), work­ing for our­selves, trav­el­ing the world, and help­ing peo­ple reach their dreams!

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Building Relationships Through Facebook (Part One - Fan Pages)

The key to Social Media (and to Networking in general) is building relationships with potential customers and prospects.

One way to do this is to use a Facebook Fan Page.

Now, you're going to run into different theories as to what is better to use -- a Fan Page or a Group.

After doing some experimenting with both, Monique and I prefer to use Fan Pages.

But, depending on your needs and preferences, you might have more success using a Group.

Try both and see which one works for you.

They are very different, and there are advantages to each.

For insider emails with more helpful info like this, fill out the form below:

The biggest difference is how they are used to communicate.

Most people seem to “fan” something to show support or express interest or advertise it on their page – only to never or rarely look at it again.

However, if you do it right, you can attract people to constantly come back to your Fan Page by continually updating the page with USEFUL content.

For example, Monique and I continually update our Fan Page with new blog posts from our Nerve Center, favorite quotes and sayings, new videos with calls to action to opt in to our lists, etc.

Jut make sure to consistently offer valuable, problem-solving information, and people will keep coming back.

Another piece of advice I would like to offer is to let people get to know you personally, as well as professionally. Give them little insights into your life and they will get to know you better and, hopefully, like and trust you more.

Here are a few differences I have noticed between the two:

Fan Pages:

  • are publicly accessible and indexed (which is important because it can be seen by someone not registered or logged in to Facebook)
  • can be seen by anybody surfing the web (do a Google search of drivetheline.com and you will see that our Fan Page is listed third in the organic searches)
  • allow you to keep track of all kinds of statistics (complete with a Google Analytics - type interface)

Group Pages:

  • are not public, but allow you to send messages that show up in a person’s Inbox, making more direct communication easier (If you’re already on Facebook, you’ve probably seen how this can be abused. I know I’ve received at least 3 emails a day from one over-eager Networker before I decided to remove myself from their Group.)
  • can only be seen by registered users (and can even be set to private for members-only viewing)
  • have a lot less options for customization and tracking

So basically, Group Pages allow you to send bulk messages to Group members and Fan Pages allow you to develop more of a search engine presence and keep track of Fan demographics and stats.

Like I said, give both a try and see which one you like best.

Whether you have a Group or a Fan Page, or both, you need to keep your content lively, current and interesting, add tons of value and solve people's problems.

Take the time to look around on Facebook and see what other people are doing to engage their audience.

Nothing makes for a bad Facebook Group or  Fan Page than stagnant content.

Like your blog, you need to engage people regularly.

Even if it’s just posting a new message board topic each week – do something on a regular basis (the more frequent the better) to elicit a response from people.

The frequency depends on your purpose and audience.

If you are trying to drive conversation about your blog and get more people actively involved on- and off-line, you would need to ramp up the frequency of your content.

Making a good page and keeping it interesting and engaging is not something that magically happens.

You are not Kevin Costner and this is not The Field of Dreams.

You know, “if we build it, they will come?"

It takes time, patience, and consistency to make this work -- that's why so few are willing to actually do it.

Next post (Part Two), I will show you how we used Facebook ads to kick-start our Fan Page and attract perfect strangers to become fans of our brand.

I would love to hear about your experience with Facebook Groups and Fan Pages! Let me know how you have used them to market yourself in the comments below:

P.S. if you found this info useful, feel free to hit the 'Retweet' button on the top of the page or you can even share this article on your Facebook profile by clicking on the little Facebook icon below.

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16 comments to Building Relationships Through Facebook (Part One — Fan Pages)

  • This is one of the great­est post by Drive The Line. I find this topic very inter­est­ing among all the social network’s addicts. Face­book pages are about to replace the tra­di­tional land­ing pages due to its cus­tomiza­tion fea­tures, and list­ing in search engines.
    keep up the good. dou­ble thumbs up!

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  • Absolutely-​​thanks Muhammad!

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  • About Kevin Costner

    “You are not Kevin Cost­ner and
    this is not The Field of Dreams.”

    I think this is a mes­sage more peo­ple
    need to take to heart.

    Some peo­ple slap up a fan page,
    arti­cle, or video and won­der why the
    leads aren’t mag­i­cally pour­ing in.

    They give up before they even start.

    Well, I totally agree:

    “Mak­ing a good page and keep­ing it
    inter­est­ing and engag­ing is not
    some­thing that mag­i­cally happens.“

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  • Derek I hope you really go deep on this topic.
    For me per­son­ally I have yet to truly use Face­book for “business.”

    I’ve been study­ing like mad over the last few months, ana­lyz­ing what peo­ple are doing and what is trending.

    I have to be hon­est, I’ve seen a LOT of crap. I know peo­ple talk about hav­ing mul­ti­ple accounts and so forth but we all know that’s a direct vio­la­tion of FB TOS. Plus I want my branded account “/​RichardBravo” to be just as vis­i­ble and locat­able to my friends and fam­ily and “old friends” as I do for my busi­ness con­nec­tions. So the whole multi account thing just isn’t the solu­tion I see as the best answer.

    The fan page is def­i­nitely cool. I’ve also looked at sev­eral groups.
    The thing I see a lot of is fan or group mem­ber spam. It’s ram­pant.
    Peo­ple post­ing their lame self pro­mo­tional mate­r­ial on some­one elses page or group.

    I know it’s just part of the game and hard to escape, and really is more of an issue of peo­ple with absolutely no class at all … but it would be great to see a strat­egy devel­oped or process that is able to see the page or group iden­tity in tact and the focus of dis­cus­sion, rather than just another swap meet or ama­teur hour.
    Does that make sense?

    I know it really annoys the hell out of me when I have to sift through update after update of “the hottest train­ing webi­nar” or some video tagged with every guru’s name they could think of, just to see what my cousin was up to today. And yes i know I can just delete the peo­ple that i don’t like … but it’s not really that I “don’t like them” it’s more a mat­ter of repet­i­tive and uno­rig­i­nal con­tent. The same thing over and over and over. I mean how many “best webi­nar ever in the his­tory of webinar’s” can you have … really?

    At the same token and because of these frus­tra­tions I really don’t use Face­book much … so maybe it’s just a sim­ple mat­ter of me miss­ing some of the fea­tures available.

    Now if only I can fig­ure out how to block all those lame app updates.
    I swear I’m gonna have a con­nip­tion if I get another Far­mVille invite!!! :evil: :lol:

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  • Richard does bring up a good point about the way groups hav now evolved. It is very dif­fi­cult now to get any­thing out of the group if peo­ple are spam­ming throughout.

    The group that I’ve set up is to only be used for value. I will do my best to elim­i­nate those that vio­late rules that I’ve imposed. Sure its a lit­tle bit strict, but peo­ple who are seri­ous about build­ing their busi­ness and con­nect­ing with seri­ous peo­ple will know the dif­fer­ence between my group and others.

    As far as fan pages, I see those as more of a one stop shop. Get in and get out. But hon­estly I can’t even tell the dif­fer­ence between a Fan Page and a Group. If peo­ple are dis­cov­er­ing your fan page in an organic man­ner, then I think that should be the best way to grow your fol­low­ing. A fan page should be where your most loyal and true fans fol­low you. It really should be a place that they go to make sure they didn’t miss any of the con­tent that you’ve provided.

    Groups and Fan Pages appear to be the same in my opin­ion, but maybe that’s because peo­ple are using them incorrectly?

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  • if you have a fan page about your­self can you blast mes­sages to the whole group?

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  • Mark that is pre­cisely what I’ve seen so far.

    As for the fan page I couldn’t have said it bet­ter myself.
    The sim­ple nature of the thing … a FAN page eludes to peo­ple who are just really into you & your con­tent.
    They can’t wait to see what you’re up to and make it a point to seek you out.

    I know peo­ple use these func­tions in var­i­ous ways and I’ve been on all sorts of train­ing calls etc., but I have yet to see more than a hand­ful of peo­ple doing it up right.

    Again I’ll caveat though, this is merely my obser­va­tion as a “lim­ited user.” lol, sounds like a state­ment from an AA meet­ing .… I’m only a recre­ational user . :lol:

    Any­way, look­ing for­ward to your insight and find­ings on the mat­ter Derek.

    Cheers!

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  • Hey Guys,

    This is an awe­some post and I would like to share some of my best infor­ma­tion on this topic.. If thats cool.

    To answer the ques­tion I believe that “Fan Pages” are way more pow­er­ful for the indi­vid­ual look­ing to build their per­sonal brand, leads and drive traf­fic to their site.

    One of the courses I cre­ated for my Mass Spon­sor­ing Mem­ber­ship Site is “Face­book For­mu­las” and I would like to give you guys access to some of the best videos related to these topics…

    With that said, I believe “Face­book Groups” are the most pow­er­ful resource we can use as mar­keters. Here is a Over 20 Minute Video on “Why Face­book Groups Are The Great­est Resource We Have Avail­able to Us Online Marketers”…

    Face­book Groups “Action Trainng” Video

    Now if you would like to see a “Action Train­ing Video” on “Face­book Fan Pages” cov­er­ing How to build a Fan Page, Get Fans for Free and Why they are so Pow­er­ful”… watch This!

    Face­book Fan Page: How to Eas­ily Build Your “FB Fan Page”…

    And for some “Super Ninja Tac­tics” for using with your Face­book Fan Page like…
    * “How to Drive Your Face­book Friends To Becom­ing LOYAL Fans…
    * “How to Us Face­book As A FREE Video Host­ing Ser­vice… Awe­some Solu­tion for videos over 10 min­utes and you want to be exclu­sive!
    * And Oh SO Much More!

    Face­book Fan Page For­mula… Part 1

    I will leave access to these videos to “guests” for a cou­ple of days… Con­sider a X-​​mas gift to you guys.

    And just so you know there is NO LOGIN, OPT-​​IN or ANYTHING AT ALL… Just click play!

    Guys Face­book is the BEST! I get more peo­ple sign­ing up for my site from Face­book than any other source. And if you watch my videos I explain why that is and how you can do it too!

    I hope you guys like this and I would love to hear your thoughts. And again I am sin­cerely just try­ing to pro­vide mas­sive value… And I would be more than happy to answer any questions.

    Finally, what you see I have done with my My “Kevin DaSilva” Face­book Fan Page is noth­ing com­pared to what you can do because I lit­er­ally have so much on my plate with the “pre-​​launch” of my mem­ber­ship site. But if you spend a lit­tle time set­ting it up right, it can be run on auto-​​pilot (use the “notes technique”)…

    USE FACEBOOK BECAUSE IT WORKS & YOU HAVE ACCESS TO 1000’s & 1000’s OF YOUR TARGETED PROSPECTS ALL IN ONE PLACE ALREADY SPLIT INTO GROUPS BY INTEREST!

    May God Bless All of You & Your Fam­i­lies… And Many Wishes for a Very Safe & Happy Holidays!

    Kind­est Regards,
    ~Kevin

    P.S. If you are new to Face­book then check out this course page and watch the 1st video called ‘Face­book For­mu­las… Explained!” and you will learn about all the major areas of Face­book and how to use them…

    Face­book Formulas

    P.P.S. AGAIN I WILL ONLY BE MAKING THESE VIDEOS AVILABLE TO THE PUBLIC SO YOU GUYS CAN ACCESS THIS… FOR A COUPLE OF DAYS! SO IF YOU WANT TO TAKE ADVANTAGE THEN PLEASE DO SO AND IF YOU NEED MORE TIME TO WATCH LET ME KNOW!

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  • Hey guys, I went to see Avatar yes­ter­day after­noon and this morn­ing I find a lot of great input!

    Richard­Bravo wrote:I have to be hon­est, I’ve seen a LOT of crap. I know peo­ple talk about hav­ing mul­ti­ple accounts and so forth but we all know that’s a direct vio­la­tion of FB TOS. Plus I want my branded account “/​RichardBravo” to be just as vis­i­ble and locat­able to my friends and fam­ily and “old friends” as I do for my busi­ness con­nec­tions. So the whole multi account thing just isn’t the solu­tion I see as the best answer.

    Many peo­ple have asked me if they should have sep­a­rate accounts – one for busi­ness and the other per­sonal. I say no. This is for let­ting peo­ple get to know you – so mix it up with both on the same account. But some peo­ple worry about this, so for those who do — you can con­trol what peo­ple see by sep­a­rat­ing them into lists and then going to ‘Settings’>’Privacy Settings’>’Profile.’

    Richard­Bravo wrote:At the same token and because of these frus­tra­tions I really don’t use Face­book much … so maybe it’s just a sim­ple mat­ter of me miss­ing some of the fea­tures available.

    Now if only I can fig­ure out how to block all those lame app updates.
    I swear I’m gonna have a con­nip­tion if I get another Far­mVille invite!!! :evil: :lol:

    I can def­i­nitely under­stand your frus­tra­tions there, Richard — I get spammed all the time. But as far as the FarmVille/​Mafia Wars/​annoying invites go, you can click ‘Ignore All Invites From This Friend’ and that will put an end to it.

    mgubuan wrote:The group that I’ve set up is to only be used for value. I will do my best to elim­i­nate those that vio­late rules that I’ve imposed. Sure its a lit­tle bit strict, but peo­ple who are seri­ous about build­ing their busi­ness and con­nect­ing with seri­ous peo­ple will know the dif­fer­ence between my group and oth­ers.

    That’s a good idea, Mark. If you do that, you might want to make sure that you clearly state your poli­cies some­where on the page or via a link from the page. Make it from you and clearly out­line what’s accept­able and not on your Group or Fan Page.

    Mat­tAdamo­Mar­ket­ing wrote:if you have a fan page about your­self can you blast mes­sages to the whole group?

    No, that’s one dif­fer­ence between the two. It’s a trade off, though, because, like I said, Fan Pages are search­able and another thing I for­got to men­tion — you can cre­ate a Fan Page wid­get to dis­play on your Nerve Cen­ter. This gives some excel­lent social proof and also allows peo­ple to become a fan right from your Nerve Center.

    Richard­Bravo wrote:As for the fan page I couldn’t have said it bet­ter myself.
    The sim­ple nature of the thing … a FAN page eludes to peo­ple who are just really into you & your con­tent.
    They can’t wait to see what you’re up to and make it a point to seek you out.

    I know peo­ple use these func­tions in var­i­ous ways and I’ve been on all sorts of train­ing calls etc., but I have yet to see more than a hand­ful of peo­ple doing it up right.

    Another thing that Monique and I do is become “friends” with peo­ple who join our Fan Page. This allows us to have more inter­ac­tion and more oppor­tu­nity to build that rela­tion­ship. I have been really focus­ing on Face­book — I get on there every­day — and that has helped a great deal, as well.

    kevin­dasilva wrote:This is an awe­some post and I would like to share some of my best infor­ma­tion on this topic.. If thats cool.

    Kevin, thanks for shar­ing a bunch more info — I’m sure peo­ple will appre­ci­ate it. I’ll go check it out as well.

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  • Wow! Thanks every­one. I am so glad that I joined this site.

    I have been focus­ing on social net­work mar­ket­ing for the last two weeks. I mean focus­ing. One mar­ket­ing strat­egy at a time until I feel I own it.

    I want to be friends with all of you on face­book. /​imagimarketing.

    I read in today’s paper, busi­ness sec­tion, that Face­book is expand­ing at such a rapid rate that they are going to expand their employee base by 50% and is cur­rently val­ued at $11 bil­lion. There is rumor of an IPO in 2010. That is some impor­tant info.

    Great points Richard, why am I not surprised?

    Mark, I look for­ward to being a part of your group.

    Derek, thanks for start­ing this post. I look for­ward to fol­low­ing it.

    And, Kevin, what can I say. Merry Christ­mas my friend and thanks for the gift.

    I’ve been using both the group and fan pages to invite tar­geted friends to con­nect. It’s been two weeks and so far 197 friends. I offer noth­ing but help and don’t pro­mote any busi­ness (spam) Just build­ing rela­tion­ships for the long term.

    Merry Christ­mas every­one and I look for­ward to soar­ing with all of you in the new year.

    Steve McCh­es­ney

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  • mac­stephen wrote:I read in today’s paper, busi­ness sec­tion, that Face­book is expand­ing at such a rapid rate that they are going to expand their employee base by 50% and is cur­rently val­ued at $11 bil­lion. There is rumor of an IPO in 2010. That is some impor­tant info.

    Yes, Face­book is def­i­nitely grow­ing! (Maybe that’s why it seems to run pretty slow sometimes?)

    But no mat­ter what Social Media site is hot at the moment, the prin­ci­ples remain the same — build­ing rela­tion­ships, adding value, devel­op­ing a brand and a loyal fol­low­ing, etc.

    P.S. I just added you as a friend ;) Thanks for reach­ing out!

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  • Tristram Lodge

    What a great post Derek, Thank you.

    I have a group on Face­book myself but don’t have a Fan page yet but I think it is some­thing worth doing from what I have read here today.

    I guess if you want to brand your­self then a fan page is the way to go and you do seem to have advan­tages for using both fan page and group.

    Have a Happy New Year.

    Tris­tram Lodge

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  • Hey, thanks for check­ing it out, Tristram!

    Yeah, start a Fan Page, too. It couldn’t hurt to do both.

    Happy New Year to you, too!
    –Derek

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  • Efs Chromium

    Thank you both Monique and Derek for shar­ing your insights into the hav­ing of a FB fan page. I recently started a fan page for an Inde­pen­dent Game Com­pany that I have started this month (Jan­u­ary 2010). For the most part I am hav­ing a very pleas­ant expe­ri­ence with it. Since last week my fan base has grown some 300% and I am con­tin­u­ally look­ing for ways to pro­mote my page with the help of friends and fans alike. As of this writ­ing, the chal­lenges that I am fac­ing in regard to my fan page is the use and adding of con­tent. Mak­ing the page inter­est­ing enough for fans to come back and visit and to tell their friends about it.
    This chal­lenge has now turned into a mis­sion of mine. To dis­cover and learn from peo­ple like your­selves.
    If both of you or any of your read­ers have greater insight into this area than I do, please do not hes­i­tate to get in touch with me and share your thoughts.
    I appre­ci­ate your advice and thank both of you for the out­stand­ing work that you do.
    Best to you both, Efs.

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  • Yo, cool blog, won­der­ing what spam plu­gin you use for com­ments because i get lots on my blog.

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  • Hi Blaine, Thanks for the com­pli­ment!
    We use Akismet to stop spam — it works great!

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